What does the Customer lockbox feature do in RelativityOne?

The Customer Lockbox feature in RelativityOne is designed specifically to enhance customer control over their sensitive data. This feature restricts Relativity support technicians from accessing a customer's documents without obtaining explicit permission first. By requiring customer approval for such access, the Customer Lockbox provides an additional layer of security, ensuring that customer data remains confidential and under the customer’s control. This is particularly vital in legal and compliance contexts, where data privacy is crucial.

The other options do not accurately describe the primary function of the Customer Lockbox. While it may seem that restricting access to case information by external parties could be related, that concept is broader than what the Customer Lockbox specifically addresses. Similarly, automatic backup of customer data is not a feature associated with Customer Lockbox, nor is providing a secure channel for audit logging directly tied to its primary function. Thus, option B effectively captures the essence of what the Customer Lockbox is intended to accomplish within the RelativityOne environment.