What is the best way to understand the throughput and accuracy of your reviewers?

Using Audit to monitor and run reports on audited user activity is the most effective way to understand the throughput and accuracy of reviewers. This method allows for a comprehensive analysis of the performance metrics directly associated with the review process. By employing Audit functionalities, you can obtain quantitative data on how reviewers are performing in real time, including their speed in completing reviews as well as the accuracy of their work based on the outcomes of audits performed on their reviews.

Auditing offers a systematic approach that not only tracks user activity but also keeps a record of the decisions made by reviewers, giving insights into patterns of accuracy and highlighting areas for improvement. This data-driven method provides a clearer, objective measure of performance compared to feedback mechanisms that may capture subjective experiences or opinions.

While conducting user interviews and sending feedback surveys can provide valuable insights into user satisfaction and personal experiences, these methods do not offer the same level of measurable data on throughput and accuracy. Additionally, analyzing the speed of document review alone does not encompass the quality aspect, as it misses crucial information regarding the correctness of the reviews. Thus, the auditing process stands out as the most robust option for evaluating reviewer performance comprehensively.